Return Policy

Last Updated: June 17, 2026

We want you to feel confident when purchasing from our store. If your purchase does not meet your expectations, you may request a refund within 60 days from the date your order was delivered. This policy applies whether the product has been opened or used, provided that the request is submitted within the applicable refund period.

To begin the refund process, please contact us at [email protected] and include your order number together with a brief explanation of the issue. Providing clear information about your experience allows us to review the request efficiently and determine the appropriate solution. Once your request has been received, our support team will review the details and provide any instructions that may be necessary.

In many situations, returning the product will not be required. We may be able to process a refund without asking you to send the item back. If a return is necessary, we will explain the applicable return procedure and provide the information needed to complete it. Please do not send merchandise to a return address without first contacting us and receiving return instructions. Unrequested packages may not be accepted or may not be eligible for processing.

For customers located outside the country where our return facility is based, additional shipping requirements may apply. If an international return is requested, the customer is generally responsible for the cost of shipping the item back unless we confirm otherwise in writing. We recommend using a shipping service that provides tracking when returning an item, particularly for international shipments.

Please inspect your order as soon as it arrives. If you receive an item that appears damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible. Include your order number and, where practical, clear photographs showing the condition of the item or the problem you encountered. This information can help us investigate the issue and determine the appropriate resolution.

If an item was damaged during delivery, please retain the packaging until the matter has been reviewed, as photographs of both the product and its packaging may be useful when investigating a shipping-related problem. We may request additional information when necessary to understand the circumstances surrounding a damaged, defective, or incorrect order.

We do not provide direct product exchanges through the standard refund process. If you would like a different product, size, color, or other variation, the usual approach is to request a refund for the original purchase and place a new order separately. This allows the new order to be processed according to current inventory and availability rather than waiting for an exchange to be completed.

If you are uncertain about which product may better suit your needs, you can contact our support team before placing a new order. We can provide general assistance based on the information you provide and help you understand the available options.

Once a refund request has been reviewed and approved, the applicable refund will normally be sent to the original payment method used for the purchase. Refund processing generally takes between 3 and 7 business days after approval. The actual time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

A refund confirmation does not necessarily mean that the funds will appear immediately. Financial institutions may require additional processing time after the refund has been submitted. If the stated processing period has passed and you have not received the funds, we recommend contacting your payment provider first and then reaching out to us if further assistance is needed.

Refund eligibility may depend on the circumstances of the purchase and the information provided with your request. We may request additional details when necessary to verify an order, identify the transaction, investigate a reported problem, or determine whether a return is required.

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded or restricted under applicable law. Where local consumer protection laws provide additional rights, those rights remain applicable.

We encourage customers to contact us before returning any product or taking other action related to a refund. This helps avoid unnecessary shipping, delays, and processing problems. Our support team can explain the next steps based on the particular circumstances of your order.

For questions about refunds, returns, damaged products, defective items, or other order-related concerns, please contact [email protected]. When contacting us, include your order number and enough information to help us identify the purchase and understand the reason for your request.

Our goal is to handle refund requests fairly, clearly, and efficiently while providing customers with a straightforward way to resolve problems with their purchases. We may update this policy when our services, procedures, or applicable requirements change. The latest version published on the website will apply to refund requests made after its effective date.